Introduction
woc44 ("we", "us", "our", "woc44") operates the online gaming platform accessible at https://woc44.cam. We are committed to protecting the privacy and personal data of every individual who uses our Platform, including visitors, registered Players, and any person whose data we process in connection with our services.
This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you in relation to your personal information. This Policy applies to all users of the woc44 Platform, regardless of the device used to access it, and regardless of the user's location within Malaysia or internationally.
By creating a woc44 account, depositing funds, placing a bet, or simply browsing the Platform, you acknowledge that you have read and understood this Privacy Policy. Where your consent is the legal basis for any data processing activity, you provide that consent by using the Platform as described herein.
Scope of this Policy: This Policy covers personal data processed by woc44 in connection with the operation of https://woc44.cam. It does not apply to third-party websites or services that may be referenced on the Platform. woc44 is not responsible for the privacy practices of any third-party service providers beyond the obligations we impose on them via contractual agreements.
Definitions
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or could reasonably identify an individual, including name, email address, phone number, payment details, and device identifiers. |
| Data Controller | woc44, the entity that determines the purposes and means of processing your personal data. |
| Data Processor | A third-party service provider that processes personal data on behalf of woc44, acting only under our documented instructions. |
| Processing | Any operation performed on personal data, including collection, storage, use, disclosure, erasure, or destruction. |
| KYC Data | Identity and age verification documents submitted by a Player, including government-issued ID, proof of address, and payment method verification. |
| Consent | A freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose. |
| Cookie | A small text file placed on a user's device by the Platform, used to maintain session state, recognise returning users, and collect analytical data. |
| User / Player | Any natural person who accesses or uses the woc44 Platform, whether as a registered account holder or an anonymous visitor. |
Personal Data We Collect
woc44 collects the following categories of personal data in the course of operating the Platform and delivering our services:
3.1 Identity & Contact Information
- Full legal name as it appears on your government-issued identification document.
- Date of birth (for age verification — users must be aged 21 or above).
- Residential address, including postcode and state.
- Email address and mobile phone number.
- Malaysian IC number, passport number, or equivalent government identification number where provided for KYC purposes.
3.2 Financial & Transaction Data
- Deposit and withdrawal history, including amounts, timestamps, and payment method used.
- Payment method details (e.g., e-wallet account identifiers, bank account reference numbers, cryptocurrency wallet addresses) — note that woc44 does not store full card numbers or online banking credentials on its own servers.
- Transaction identifiers assigned by payment processors including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, DuitNow, and FPX networks.
- Cryptocurrency transaction hashes for USDT TRC20, BTC, ETH, and BNB deposits and withdrawals.
3.3 Account & Gaming Activity Data
- Username and account registration details.
- Gaming history including bets placed, games played, outcomes, stakes, and session durations.
- Bonus and promotional records including claim history and wagering progress.
- Responsible gambling settings including deposit limits, loss caps, and any self-exclusion records.
3.4 Technical & Device Data
- IP address and approximate geographic location derived from IP.
- Device type, operating system, browser type and version.
- Session logs including login and logout timestamps and pages visited.
- Cookie identifiers and similar tracking technology data as described in Section 9.
3.5 Communications Data
- Records of live chat conversations, email correspondence, and support ticket content.
- Any feedback, complaints, or enquiries submitted through our support channels.
How We Collect Your Data
woc44 collects personal data through the following means:
- Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or submitting any form on the Platform.
- Automated collection: Data collected passively as you use the Platform, including IP addresses, device identifiers, session logs, and cookie-based tracking data.
- Payment processors: Transaction confirmation data returned by payment providers including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, DuitNow, FPX, and blockchain networks for cryptocurrency transactions.
- Identity verification services: Where woc44 engages third-party KYC or AML service providers, they may return verification results and associated data to us as part of the identity check process.
- Fraud prevention partners: Risk assessment signals from fraud detection services used to protect the Platform and its users.
Legal Basis for Data Processing
woc44 processes your personal data on one or more of the following legal bases depending on the nature of the processing activity:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing required to create and manage your account, process deposits and withdrawals, and deliver gaming services as agreed under our Terms & Conditions. |
| Legal Obligation | Processing required to comply with KYC, AML, and other regulatory obligations imposed by applicable laws and licensing requirements. |
| Legitimate Interests | Processing for fraud detection, platform security, responsible gambling monitoring, and business analytics — subject to a balancing assessment confirming that our interests do not override your rights. |
| Consent | Processing for optional marketing communications and non-essential cookies, where we have obtained your prior explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing. |
How We Use Your Personal Data
woc44 uses the personal data we collect for the following purposes:
- Account management: Creating and maintaining your account, verifying your identity and age (21+ requirement), and communicating service-related updates.
- Service delivery: Processing deposits via Touch 'n Go eWallet, Maybank, CIMB, DuitNow, FPX, USDT, and other supported channels; settling bets and game outcomes; and processing withdrawal requests.
- Regulatory compliance: Fulfilling KYC, AML, and responsible gambling obligations, including verifying player identity, monitoring transactions for suspicious activity, and reporting to relevant authorities where required by law.
- Responsible gambling: Monitoring gaming patterns to identify potential problem gambling behaviours, administering self-exclusion requests and deposit limits, and providing relevant support resources.
- Customer support: Responding to enquiries, resolving complaints, and maintaining records of support interactions.
- Fraud prevention and security: Detecting and preventing fraudulent transactions, account takeovers, multi-accounting, and bonus abuse.
- Platform improvement: Analysing aggregated usage data to improve the Platform's features, performance, and user experience.
- Marketing communications: Sending promotional offers, bonus notifications, and Platform updates where you have opted in to receive such communications. You may unsubscribe at any time.
No Automated Decision-Making with Legal Effect: woc44 does not make decisions that produce significant legal effects for you based solely on automated processing without human review, except where such automated checks are required by AML regulations — in which case you have the right to request human intervention.
Data Sharing & Disclosure
woc44 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes set out in this Policy:
7.1 Payment Service Providers
To process deposits and withdrawals, we share the necessary transaction data with our payment partners, including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, and blockchain network processors. These providers act as data processors and are contractually bound to process data only as directed by woc44.
7.2 Identity Verification & AML Providers
To fulfil our KYC and AML obligations, we may share identity documents and related data with specialist third-party verification service providers. These providers assist us in confirming the identity of Players, verifying age (21+ requirement), and screening against sanctions and watchlists.
7.3 Regulatory Authorities
woc44 may be required by applicable law to disclose personal data to regulatory bodies, law enforcement agencies, tax authorities, or courts. Any such disclosure will be made only to the extent required by applicable legal obligation and will be documented accordingly.
7.4 Technology Service Providers
We engage technology vendors for hosting infrastructure, database management, fraud detection, customer support platforms, and analytics. These vendors process personal data solely on our behalf under data processing agreements that impose appropriate security and confidentiality obligations.
7.5 Business Transfers
In the event of a merger, acquisition, asset sale, or corporate restructuring involving woc44, personal data may be transferred as part of that transaction. Any successor entity would be bound by the terms of this Privacy Policy with respect to your personal data.
No Sale of Data: woc44 has never sold and does not intend to sell personal data to data brokers, advertisers, or any third party for their own independent commercial use.
Data Retention
woc44 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention schedule is as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 7 years post-closure | AML / regulatory obligation |
| KYC Documents | Duration of account + 7 years post-closure | Legal obligation |
| Transaction Records | 7 years from transaction date | AML / financial regulation |
| Gaming Activity Logs | 5 years from session date | Regulatory / dispute resolution |
| Support Communications | 3 years from last interaction | Legitimate interest |
| Marketing Consent Records | Until consent withdrawn + 3 years | Legal obligation (consent audit) |
| Cookie / Analytics Data | 13 months from collection | Legitimate interest |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Where deletion is not immediately technically feasible (e.g., data held in backup archives), the data will be isolated from active processing until it can be permanently removed.
Cookies & Tracking Technologies
woc44 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device when you visit the Platform. They help us keep you logged in, remember your preferences, and understand how users interact with the Platform.
9.1 Types of Cookies We Use
- Essential Cookies: Strictly necessary for the Platform to function. These maintain your login session, remember your account preferences, and enable secure transaction processing. They cannot be disabled without impacting the Platform's functionality.
- Functional Cookies: Remember choices you make (such as language or game preferences) to provide a more personalised experience. These are not strictly essential but improve usability.
- Analytics Cookies: Collect aggregated, anonymised data about how users navigate the Platform — for example, which pages are visited most frequently and where users encounter difficulties. This data is used solely to improve the Platform.
- Security Cookies: Used for fraud detection and prevention, including identifying suspicious login patterns and bot traffic.
9.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Blocking essential cookies will impair the Platform's functionality and may prevent you from logging in or completing transactions. Instructions for managing cookies in common browsers are available via those browsers' help documentation.
No Third-Party Advertising Cookies: woc44 does not use third-party advertising or retargeting cookies to track your activity across other websites or to serve you targeted advertising on external platforms.
Data Security
woc44 implements technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
- Encryption of sensitive data fields at rest within our database infrastructure.
- Role-based access controls ensuring that only authorised personnel can access personal data, limited strictly to what is necessary for their job function.
- Two-factor authentication (2FA) available for all Player accounts and mandatory for internal staff access to production systems.
- Regular penetration testing and security audits conducted by qualified third-party security professionals.
- Intrusion detection systems and real-time monitoring for anomalous access patterns.
- Segregation of Player funds from operational accounts to protect financial data integrity.
Despite these measures, no digital platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, woc44 will notify affected users and relevant authorities in accordance with applicable data protection law, without undue delay.
Your Responsibility: You play an important role in keeping your data safe. Do not share your account password with anyone. woc44 staff will never ask for your password. If you suspect your account has been compromised, contact our support team immediately at [email protected].
Your Data Rights
Subject to applicable law, you have the following rights in relation to your personal data held by woc44. To exercise any of these rights, please contact our support team via live chat or at [email protected] with a clear description of your request.
Request a copy of the personal data we hold about you and information about how we process it.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to legal retention requirements.
Request that we limit the processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Receive a copy of data you provided to us in a structured, machine-readable format where processing is based on contract or consent.
Object to the processing of your data for direct marketing or legitimate interest purposes at any time.
Withdraw consent for processing activities based on consent at any time, without affecting the lawfulness of prior processing.
Lodge a complaint with the relevant data protection authority if you believe your data rights have been violated.
woc44 will respond to all verifiable data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reason for it within the initial 30-day window.
Children's Privacy
woc44 is an online gaming platform strictly for persons aged 21 years and above. We do not knowingly collect, process, or store personal data from any individual under the age of 21. All registrations undergo age verification, and accounts found to belong to underage individuals are closed immediately with any associated deposits returned to the payment method of origin.
If you are a parent or guardian and believe that a minor under your care has accessed or registered on the woc44 Platform, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action, including deletion of any personal data associated with the underage account.
Underage Gambling Prevention: woc44 takes its obligation to prevent underage access seriously. We invest in technical and procedural controls to detect and prevent access by persons under 21. We also encourage parents and guardians to use parental control software to restrict access to online gambling platforms.
International Data Transfers
woc44 operates globally and some of our service providers — including hosting infrastructure and identity verification partners — may be located outside Malaysia. As a result, your personal data may be transferred to and processed in countries other than your country of residence.
Where personal data is transferred outside Malaysia, woc44 ensures that appropriate safeguards are in place to protect your data, including:
- Transfers to countries that have been assessed as providing an adequate level of data protection.
- Where adequacy does not apply, the use of appropriate contractual clauses or binding corporate rules to govern the transfer and ensure equivalent levels of protection.
- Contractual obligations on all third-party processors requiring them to implement and maintain appropriate technical and organisational security measures.
By using the woc44 Platform, you acknowledge and consent to the transfer, storage, and processing of your personal data as described in this Section, subject to the safeguards outlined above.
Amendments to This Policy
woc44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will update the "Last reviewed and updated" date shown at the top of this page and, where practical, notify registered Players via email or through a prominent notice on the Platform.
Your continued use of the woc44 Platform after the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your data. If you object to any changes, you should discontinue use of the Platform and contact our support team to close your account.
Archived Versions: Previous versions of this Privacy Policy are available upon written request to our support team. We maintain a version history for transparency and audit purposes.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how woc44 handles your personal information, please contact us through one of the following channels:
- Live Chat: Available 24 hours a day, 7 days a week on the woc44 Platform. Average response time under 2 minutes. Select "Privacy / Data Request" as the subject category.
- Email: [email protected] — please include "Privacy Request" in the subject line and describe your request clearly. Target response time: within 4 hours for general enquiries; within 30 days for formal data rights requests.
For matters relating to our Terms & Conditions or our Responsible Gambling tools, please refer to those dedicated pages for the appropriate process and contact information.